Define what can be reserved
Identify the service, room, time slot or resource and the limits that apply. Availability needs an authoritative source rather than a decorative calendar. Duration, capacity and conflicting requests shape the flow. Any external availability connection must be assessed against the named system’s actual interfaces and access.
Make confirmation unambiguous
Distinguish a customer selection, a pending request and a confirmed booking. Agree whether staff approval, payment or another condition is required. Changes, cancellations and failed confirmation need clear outcomes. Verification should include competing requests so that the interface does not promise capacity that has already been taken.
Bring your reservation rules
Share sample bookings, capacity limits, cancellation policy and the tools staff use today. Identify who resolves exceptions and who may override availability. We scope and verify the agreed booking journey; payment, messaging and third-party scheduling services require separately confirmed connections and responsibilities.